This week we had Darren and Sarah from Capulet Communications to share about affordable marketing in a multi-channel universe with us in class.
I worked in a PR agency as an intern for five months last summer. I mainly had to do clippings for our clients, mainly luxury hotels and resorts. I scan newspapers, magazines and screenshot online articles, social media posts when they got coverages. I realise that almost all our clients have several social media platforms to publicise themselves, mostly Instagram and WeChat (for the Chinese market). Part of my job includes helping the clients to look for influencers that match their brand images, and I realise that most of them are active on multiple social media platforms to develop their online self. Most influencers are active on Instagram as a platform to interact with their fans and audiences, while they use websites or YouTube channels as a relatively passive platform to allow audiences to know more about their work and private life. This is indeed a great way to increase its traffic.
There are a growing number of brands who rely on social media to expand their influences and reach a greater variety of audiences, even for reputable hotels who have a long history of development. They use attractive images, usually instagrammable spots in the hotels, and uses short captions to attract people’s attention. People now prefer bite-sized information rather than wordy passages, it is challenging for the PR to bring out the distinctive features and hotels’ selling points by just a few sentences when drafting for captions. There is so much information online and everyone can place ads, thanks to Google and Facebook. PR must, therefore, develop a gimmick or something authentic that creates discussion in our society.
If marketers and PR only stick with safe options, they would always be mediocre. Darren shared a quote today in class – “Risky is safe, safe is risky.” This not only applies to marketing, but also to our lives. We should take a step forward to leave our comfort zones, make bold moves and risky decisions to stand out from the crowd.